Fantastic fun for everyone
Fantastic fun for everyone

Plan your visit

You can stroll around the Haven at your leisure. There’s information at each enclosure to tell you about the amazing animals. Or pop along to the Keeper Talks to find out even more.

Your entry ticket includes a puzzle book for the kids, with a stamper trail. And don’t forget to download our free App.

Opening times

From Friday 16 April we will be open from Friday to Monday, 10am – 5pm.

From 17 May we will be open every day.

Date & times

16 April – 17 May
Friday – Monday, 10am – 5pm,
last entry 4pm
17 May –
30
September
Daily, 10am – 5pm,
last entry 4pm
1 – 31 October
Daily, 10am – 4pm,
last entry 3pm
1 November onwards
Weekends, 10am – 4pm,
weather permitting

Date

Times

16 April – 16 MayFriday – Monday, 10am – 5pm, last entry 4pm
17 May – 31 OctoberDaily, 10am – 5pm, last entry 4pm
1 October – 31 OctoberDaily, 10am – 4pm, last entry 3pm
1 November onwardsWeekends, 10am – 4pm, weather permitting

 

Tickets

We’re currently asking all of our visitors to book tickets online. This is so we can control the entry numbers to ensure everyone has a fun and safe day out.

Admissions

Concessions*

Family

Child (age 3-14) £10.50Disabled child £9.502 adults + 2 children £44
Adult (age 15+) £12.50Disabled adult £11.502 adults + 3 children £54
Senior (age 65+) 11.50Disabled senior £10.50

*Free entry for one essential carer.

Book your tickets online

Stay as long as you like and get a free 7 day return pass.

You will be taken to a secure online booking system.

Frequent visitors

come again… and again… and again… with our annual membership

Find out more
Membership card

Monkey Haven map

A day in the life

There’s a lot that goes on behind the scenes to keep our animals happy and healthy. Here’s a glimpse into the day in the life of a keeper

Keeper talks
Due to Government restrictions our Keeper Talks can’t resume until 17 May

There are award-winning Keeper talks & feeds throughout the day where you can learn all about our awesome animals & how they came to be here

Ten thirty A M
Reptile Rendezvous

Ssssssay hello to our snakes and their cold blooded friends

Eleven fifteen A M
Monkey brunch

It’s feeding time for the lovely Langurs and Lars

Noon
Have a hoot with the owls

Get up close with one of the Haven’s hand reared Owls

Twelve forty five P M
Meerkat mayhem

Watch these cheeky creatures catch crickets for lunch

One thirty P M
Monkey lunch

It’s lunch time for the messy Macaques and cute Capuchins

Two fifteen P M
Have a hoot with the owls

Meet our beautiful birds of prey & learn cool raptor facts

Three P M
Monkey supper

Listen to our noisiest residents sing for their supper!

Three forty five P M
Reptile Rendezvous

Ssssssay hello to our snakes and their cold blooded friends

It’s feeding time!

You won’t go hungry at the Haven

Cafe counter of cakes and drinks
Xhabu's Tea Room

Pop in for hot food, sandwiches, cakes & drinks.

girl eating an ice cream
The Ice Cream Shack

Stay cool and chill out with a lolly or ice cream.

picnic bencges
Picnic areas

Bring your own picnic and enjoy an al fresco feast.

PLAYTIME

Cheeky Monkeys play area

This is a special area for our smallest visitors. It features bubble cars, tricycles, springies, and a slide and play hut. It’s right next to the cafe, so you can watch with a cuppa.

Funky Monkeys play area

This area is for older children to have a play – with rope bridges, slides, swings, towers and a see-saw.  

Puzzle book & trails

Kids get a free puzzle book with a fun stamper trail that will take them on a tour of the park.

Peekaboo fun

Don’t miss the peekaboo boards dotted around the park – take a pic and you can embarrass your kids for years!

Download our awesome app

It’s fun. It’s free. It’s available now.

Download on the App Store
Get it on Google Play

Meet the Squirrel Monkeys

Milan the Squirrel Monkey has settled into Monkey Haven after a traumatic start in life. She was rescued from the cruel pet trade, when an animal lover spotted her for sale on a Spanish website.

She had a broken arm, which was probably caused by being forced into clothing, such as the flamenco dress that she wore in the advert. She also has a humped back caused by a preventable condition called rickets, which leads to fragile bones and deformities. This is common in animals that don’t get enough sunlight or a proper balanced diet. 

In the wild these sociable little sweeties live in troops of up to 500 – and unlike most monkeys, they’re happy for other primates and birds to join them. They live in trees (arboreal) and the females rule the roost.

MEET MORE AMAZING ANIMALS

Access for everyone

We want every one of our visitors to have a wonderful time, with access to all the facilities that they need. That’s why Monkey Haven has full disabled access.

Please contact us if you have any questions before you come or would like us to make any special arrangements for you. We are listed on Euan’s Guide and would be grateful if you would like to leave a review, too, or please get in touch with us directly with any comments about your visit.

Parking

Parking spaces closest to the Haven’s entrance are signposted as disabled parking. These spaces are within 30m of the entrance and have been positioned next to a flat level concrete walkway to optimise accessibility. There is also a drop-off point directly outside the entrance. The doors on the entrance are held open for the duration of the Haven’s opening hours and are 1900mm wide. You will pass through another door before entering the park.

Reception

  • The admissions area is flat and step-free with a tiled floor surface.
  • Disabled adults and children receive discounted admission – carers are not required to pay.
  • Staff are trained to hold the door open for disabled customers.
  • Pen and paper are available on request.

Getting around the attraction

  • The park is on a slight slope.
  • Flat, wide pathways (1800mm across) allow close access to the animals and birds.
  • There are a few steps to get to various areas – but you will always have an alternative method of access via a ramp or slope.
  • Benches and seating areas are situated at regular intervals throughout the park.

Toilets

Public toilets are located near the entrance to the park. Disabled facilities are accessed via a gradual ramp. Additional toilets for women, men and baby-changing are accessible via a set of steps (or via a slope from a higher area of the park).

Dimensions of the disabled facilities are approximately 2m x 2.5m. The height of the toilet is approximately 450mm. There are vertical and horizontal bars strategically positioned to allow for easy access. An emergency alarm pull cord is situated next to the toilet.

Tea room

  • Tea room access is step-free and is situated next door to the entrance building.
  • The viewing conservatory is accessible via a set of steps or decking from outside.
  • Tables and chairs are well spaced apart and are not affixed to the floor.
  • Refreshments include vegetarian, vegan and gluten-free options.

Shop

  • The gift shop is situated in the entrance building.
  • Customers exit through the gift shop which is flat throughout with a tiled floor.
  • There are single doors into and out of the gift shop measuring 950mm each.
  • There is plenty of room within the gift shop for a wheelchair to move and manoeuvre.
  • Staff are trained to hold doors open, as necessary, and provide any assistance you need
  • Where possible food and drinks are sourced locally.

Presentation of information

The Haven is decorated with information boards and signs that introduce visitors to the animals and the work that we do. They are positioned so that they can be easily read by our younger visitors and people in wheelchairs. Our boards have relatively large text, bright pictures and consistent symbols. They decorate all but a few of the animal enclosures.

Information is broken into chunks and written to appeal to all ages. We don’t use jargon.

In addition:

  • The guidebook has a map and lots of information on the Haven’s animals and facilities.
  • A large map board, as you enter the park, shows the meeting points for daily talks and feeds.
  • Timings are shown on the ‘Keeper Talks Board’ in the picnic area nearby.
  • Our talks provide audio and visual information on the animals at the Haven. We welcome questions.

Additional information

  • Evacuation procedures have been designed to accommodate people with access needs.
  • Staff will provide any assistance you need.
  • Unfortunately, dogs are not often permitted as they may distress the animals.
  • Staff are happy to provide information on bus routes/times and nearby accommodation or facilities.

Group visits

We’re delighted to welcome groups of visitors to Monkey Haven. We offer free parking for coaches, group discounts and special tours. Plus free entrance, drinks and cake for the driver.

Our free guidebooks for coach visitors and school trips tell you everything you need to know about planning your visit.

Coach visitor guidebook cover
DOWNLOAD
DOWNLOAD

Book a birthday party for your little monkey!

Monkey Haven is the perfect place for a fun birthday party. We’ve got a wonderful collection of animals and two fantastic play areas – and our friendly staff will ensure that you have a very special time. Our monkey mascot will also drop by to say ‘happy birthday!’.

The birthday package costs £15pp and includes:

  • Entry to the Haven.
  • Guided tour.
  • Meet an owl or reptile up close.
  • Picnic box (sandwich, crisps, yoghurt/raisins, chocolate bar and drink).
  • Visit from the monkey mascot.
  • Use of all facilities, including the play areas. Stay all day if you like!
  • Exclusive use of the Lodge for two hours. You can decorate this room however you want.
  • Goodie bags.
  • Junior animal adoption – our pressie for the birthday girl or boy.

Two adults go free with every party (additional adults cost £5 each). There’s a minimum charge of £80 per party. Please bring your own birthday cake – or we can provide one on request (from £15).

Get in touch